Client Automation 14.0 SP2 - sd_server crash

Document ID : KB000103123
Last Modified Date : 05/07/2018
Show Technical Document Details
Issue:

CA ITCM 14.0 SP2

Process sd_server.exe is crashing frequently with following crash details :
 
An Exception Occurred:

Time: 01/06/2018 14:26:58.046

Reason:
sd_server.exe caused an EXCEPTION_ACCESS_VIOLATION in module cfUtilities.dll at 0023:7393EB16, CFStringW::assign_utf8()+0102 byte(s)

Registers:
EAX=06458000  EBX=07AA5DF8  ECX=0751006E  EDX=06457422  ESI=06457420 
EDI=0000001F  EBP=0751EB0C  ESP=0751EAFC  EIP=7393EB16  FLG=00010202 
CS =0023      DS =002B      SS =002B 
ES =002B      FS =0053      GS =002B

Call Stack:
0023:7393EB16 (0x0000001C 0xFFFFFFFF 0x5DA9A58C 0x0974F938) cfUtilities.dll, CFStringW::assign_utf8()+0102 byte(s)
0023:729C92C1 (0x00000000 0x097B94E8 0x06B910E0 0x09670AF0) cfcertidentity.DLL
0023:729CAA5E (0x729DE260 0x0974F988 0x0974F98C 0x00000000) cfcertidentity.DLL
0023:729CB990 (0x729DE260 0x0751ED00 0x0751ED10 0x0751ED20) cfcertidentity.DLL
0023:729CC82C (0x0751ED00 0x0751ED10 0x0751ED20 0x00000000) cfcertidentity.DLL
0023:72BE7015 (0x06435E50 0x0643624C 0x064355CC 0x064355DC) CFSMCAPI.dll, SmGetApi()+28933 byte(s)
0023:72BE94C7 (0x00000000 0x00000000 0x00000000 0x0751F7C0) CFSMCAPI.dll, SmGetApi()+38327 byte(s)
0023:72BE97AD (0x0751F2C8 0x0751F6C4 0x00000000 0x0751F7C0) CFSMCAPI.dll, SmGetApi()+39069 byte(s)
0023:72BD3DB2 (0x0751F2C8 0x0751F6C4 0x00000000 0x0751F7C0) CFSMCAPI.dll, CFCreateInstance()+11074 byte(s)
0023:72BDAFD9 (0x063763C8 0x0751F2C8 0x0751F6C4 0x00000000) CFSMCAPI.dll, SmSendU()+0073 byte(s)
0023:72BDC8E4 (0x063763C8 0x0181BA88 0x0181BA28 0x00000000) CFSMCAPI.dll, SmSendW()+0132 byte(s)
0023:6E51A978 (0x0181BA88 0x0181BA28 0x0751F7C0 0x00000000) SD_GENERAL.dll, SmMessage::send()+0120 byte(s)
0023:6DFDC9E3 (0x097B9608 0x00000000 0x0751F82C 0x0751F81C) SD_JSI.dll, NetErrorAbort::`default constructor closure'()+3283 byte(s)
0023:6DFDD098 (0x00002300 0x00000000 0x017DC2C0 0x6E079B00) SD_JSI.dll, NetErrorAbort::`default constructor closure'()+5000 byte(s)
0023:6DFEF64A (0x0751F854 0x00002300 0x00000000 0x017DC2C0) SD_JSI.dll, SDJobServerIf::Connected()+0362 byte(s)
0023:6DFFB32C (0x00000002 0x00002300 0x00000000 0x017DC2C0) SD_JSI.dll, SDJobServerIf::ConnectedEx()+0124 byte(s)
0023:00E790FB (0x018234A0 0x018267B0 0x73792450 0x73792450) sd_server.exe, SDUUID::SDUUID()+861912 byte(s)
0023:73792285 (0x018234A0 0x75787BE0 0x5AFB5929 0x0751F9C8) cfOSServices.DLL, CFCreateInstance()+54485 byte(s)
0023:75787C04 (0x018234A0 0x58B425E8 0x00000000 0x00000000) KERNEL32.DLL, BaseThreadInitThunk()+0036 byte(s)
0023:77BDAD2F (0xFFFFFFFF 0x77BC00B1 0x00000000 0x00000000) ntdll.dll, RtlInitializeExceptionChain()+0143 byte(s)
0023:77BDACFA (0x73792450 0x018234A0 0x00000000 0x00000000) ntdll.dll, RtlInitializeExceptionChain()+0090 byte(s)
Environment:
CA Client Automation 14.0 SP2
Resolution:

Open a case at CA Technical Support in order to request these 2 fixes :
 
T5IZ387 - SD SERVER CRASH  GETADDRINFO

T6PF001 - SDSERVER CRASH