Client Automation - sd_server.exe process taking a lot of cpu

Document ID : KB000117517
Last Modified Date : 19/10/2018
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Issue:
sd_server.exe is hanging and taking a lot of cpu.

In TRC_USD_SDSERVER*.log following lines could be seen several times :
 
130918-16:08:30.8471110L|003632|00000f48|SDServer |SDServer |asmcoms_.cxx |000157|NOTIFY | Error in AsmComWaitConnect call: Error = 3, detail = 0, source = Asmcom API 
130918-16:08:30.8471318L|003632|00000f48|SDServer |SDServer |swjslegacyagentcomm.|000300|INFO | AsmServerWaitContact on 31 failed ... 
Environment:
CA ITCM 14.0
Scalability Server linked with some Legacy Agents.
 
Resolution:
Open a CA Support case requesting fix T5SD197 for Client Automation 14.0