Client Automation - sd_server crash in module KERNELBASE.dll

Document ID : KB000117879
Last Modified Date : 24/10/2018
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Issue:
sd_server.exe could not start and is crashing with following details :
 
Faulting application name: sd_server.exe, version: 14.0.2000.255, time stamp: 0x59b27378 
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18895, time stamp: 0x5a4b125e 
Exception code: 0x800703f0 
Fault offset: 0x00015608 
Faulting process id: 0x14cc 
Faulting application start time: 0x01d46168198fe332 
Faulting application path: D:\EM\CA\DSM\Bin\sd_server.exe 
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll 
Report Id: 5e425873-cd5b-11e8-80d6-0894ef09b0bb
Resolution:

1- On scalability server with problem check if there is a file <DSM Path>\ServerDB\SWJORDER\container.bckcof 
Open this file and check it to determine what is the associated SD Job Container.


2- In DSM Explorer, remove the SD Job Container associated with the file container.bckcof found on step 1


3- On Scalability Server delete the file <DSM Path>\ServerDB\SWJORDER\container.bckcof


4- On Scalability Server edit the file <DSM Path>\ServerDB\SWJORDER\cachedagdata.xml with notepad and replace all occurences of
knowntomanager="0"
by
knowntomanager="1" 

Save the file.


5- On Scalability Server open a cmd prompt and execute this : 
 
caf start sdserver 
sd_sscmd bulkupdate