Client Automation - Reporter - Duplicate template folders

Document ID : KB000113641
Last Modified Date : 12/09/2018
Show Technical Document Details
Issue:
In ITCM Reporter there are duplicates folders like :
 
Computers
DSM Infrastructure
Hardware
etc...
 
User-added image
Environment:

Client Automation 12.9, 14.0, 14.0 SP1, 14.0 SP2
Cause:

This problem could occur when :
  • ITCM Reporter is installed on a new machine
and
  • Spanish language is set. Following command returns esn :
ccnfcmda -cmd GetParameterValue -ps itrm/common/localization -pn language
 
 
In this case the reports template are imported in database and this generates duplicate report folders and templates 
 

The problem does not occur in French, German and Japanese language because translation rep_tpl_res file exists for these languages under DSM\bin :

User-added image

but the file rep_tpl_res.es does not exist.
Resolution:

The workaround is to create the registry key SkipLibrary of type REG_DWORD and value 1 under
 
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\Generador de informes\Funciones
 
as post installation of ITCM Reporter on a new machine.

 
 
User-added image
 
 
It is possible to create this registry key in command line with :
 
 
reg ADD "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\Generador de informes\Funciones" /v SkipLibrary /d 1 /f /t REG_DWORD