Client Automation - Reporter - Duplicate template folders

Document ID : KB000113641
Last Modified Date : 12/09/2018
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In ITCM Reporter there are duplicates folders like :
DSM Infrastructure
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Client Automation 12.9, 14.0, 14.0 SP1, 14.0 SP2

This problem could occur when :
  • ITCM Reporter is installed on a new machine
  • Spanish language is set. Following command returns esn :
ccnfcmda -cmd GetParameterValue -ps itrm/common/localization -pn language
In this case the reports template are imported in database and this generates duplicate report folders and templates 

The problem does not occur in French, German and Japanese language because translation rep_tpl_res file exists for these languages under DSM\bin :

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but the file does not exist.

The workaround is to create the registry key SkipLibrary of type REG_DWORD and value 1 under
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\Generador de informes\Funciones
as post installation of ITCM Reporter on a new machine.

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It is possible to create this registry key in command line with :
reg ADD "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM\Generador de informes\Funciones" /v SkipLibrary /d 1 /f /t REG_DWORD