Client Automation - Deployment Wizard - Unexpected TELNET prompt

Document ID : KB000115573
Last Modified Date : 25/10/2018
Show Technical Document Details

Deployment Job for Windows ITCM Agent using Deployment wizard remains in status "Deploying primer" during several minutes.
User-added image

Then it fails with error "Unexpected TELNET prompt."
User-added image

Target machine running on Windows OS

This problem could indicate a CAM installation problem on target machine.

On target machine check if CAM is correcly installed and running fine.
  • Check if following command is working fine :
camstat -n

If camstat is not a recognized command :

User-added image

check under C:\Program Files (x86)\CA\SC\CAM\bin that there are only few files.
User-added image

This indicates that CAM is not correcly installed.
  • If all is correct in above checking, check if file C:\Program Files (x86)\CA\SC\CAM\camclient.cfg contain a line for DMPRIMER_12.0 :
User-added image

If the line is not present, there is a CAM installation problem too.


In order to resolve the CAM installation problem do this :
  •  Delete the registry key :
(or HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CAMessageQueuing on Windows 32 Bits).
  • Delete the directory C:\Program Files (x86)\CA\SC\CAM
  •  Under Control Panel/Programs/Programs and Features, uninstall "CA DSM DMPrimer"
User-added image
If CA DSM DMPrimer does not appear in Add/Remove Program, check that it is properly uninstalled by checking if the following registry keys exist. If any of these keys exist, delete it.

(or HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A312C331-2E7A-42E1-9F31-902920C402EE} on Windows 32 bits)

(or HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE} on Windows 32 bits)

  •  Then attempt again the installation with Deployment Wizard.