Client Automation - Crash of process sd_mgr_ft.exe

Document ID : KB000117469
Last Modified Date : 12/10/2018
Show Technical Document Details
Issue:
In DSM\logs there are some crash_sd_mgr_ft_*.txt files containing this crash information :
 
Reason:
sd_mgr_ft.exe caused an EXCEPTION_ACCESS_VIOLATION in module SD_JSI.dll at 0023:6E712A7A, SDJobServerIf::CompleteLegacyRegistration()+2010 byte(s)


Call Stack:
0023:6E712A7A (0x022E9F98 0x00000009 0x022049F8 0x00000001) SD_JSI.dll, SDJobServerIf::CompleteLegacyRegistration()+2010 byte(s)
0023:6E701DFC (0x04BEFA48 0x04BEF7A8 0x0224C8B0 0x04BEF840) SD_JSI.dll, SDJobServerIf::ScriptsZipDownloadResult()+0668 byte(s)
0023:6E6ED4CB (0x04BEFB98 0x04BEFB84 0xFFFFFFFF 0x041310D0) SD_JSI.dll, SDJobServerIf::Process()+2955 byte(s)
0023:6E6EC0F8 (0xFFFFFFFF 0x041310D0 0x041310D0 0x00000000) SD_JSI.dll, SDJobServerIf::Run()+0264 byte(s)
0023:001A0EFB (0x041310D0 0x022BF348 0x74572650 0x74572650) sd_mgr_ft.exe, NetErrorAbort::`default constructor closure'()+6635 byte(s)



And in Windows Event Viewer Application there is an error from source "Application error" containing :
 
Faulting application name: sd_mgr_ft.exe, version: 14.0.2000.255, time stamp: 0x59b2773d
Faulting module name: SD_JSI.dll, version: 14.0.2000.256, time stamp: 0x5a0be178
Exception code: 0xc0000005
Fault offset: 0x00042a7a
Faulting process id: 0x37f8
Faulting application start time: 0x01d43f0db75b890a
Faulting application path: F:\CA\DSM\Bin\sd_mgr_ft.exe
Faulting module path: F:\CA\DSM\Bin\SD_JSI.dll
Report Id: aa77688a-ab01-11e8-80eb-005056ba14b1


 
Environment:
Client Automation 14.0 SP2
Resolution:
Open a CA Support case requesting the fix : 
 
T6FP015 for Client Automation 14.0 SP2