Clicking on Self on Hierarchy - Financial Rollup or Effort Rollup Views results in Error: SER-0104 if Attribute 'Type' is removed from the Column Layout view

Document ID : KB000029386
Last Modified Date : 14/02/2018
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Description:

Clicking on the Self link in the Hierarchy - Financial Rollup or Effort Rollup Views results in Error: "SER-0104: The hierarchy was not retrieved" if attribute 'Type' is removed from the List Column layout. This is reproducible in both Basic and Detail views. 

Steps to Reproduce:

  1. In the application, navigate to any project, then the Project's Hierarchy tab. 
  2. Click the Options icon, then Configure.
  3. Under Selected Columns, move the field Type from Selected Columns to Available Columns. 
  4. Click Save and Return. This will navigate you back to the Hierarchy list. 
  5. Click on the link for 'Self'. 

Expected Results: You would be taken successfully to the project. 

Actual Results: The following error is instead returned: SER-0104: The hierarchy was not retrieved.

 

Solution:

WORKAROUND:

Add the field 'Type' back to the Hierarchy View. To make this change for all users:

  1. In the application, navigate to Administration, Studio: Objects, Investment Rollup.
  2. Click on the 'Views' tab.
  3. Click on the [Layout] link for the view that is missing the 'Type' field from the List Column.
  4. Under Selected Columns, move Type to Available Columns. 
  5. Click Save and Return. 
  6. Click Publish. Note: Clicking this button will reset all user's views related to the Investment Rollup object. 

STATUS/RESOLUTION: 

CLRT-20264: Tested, verified and closed as cannot reproduce in CA Clarity PPM 13.3