Clarity: Whole application is greyed out when a modal pop-up (lookup) window is opened

Document ID : KB000049317
Last Modified Date : 14/02/2018
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Description:

When you log into Clarity and open any modal pop-up (lookup) window, the whole page is greyed out

Figure 1

Solution:

This is a Microsoft Internet Explorer configuration issue.

  1. Close ALL open Internet explorer browsers

  2. Start > Control Panel

  3. Internet Options

  4. Advanced Tab

  5. Click on 'Reset...' button

    Figure 2

Keywords: CLARITYKB, How-To, Configuration, IE.