Clarity: Whole application is greyed out when a modal pop-up (lookup) window is opened

Description:

When you log into Clarity and open any modal pop-up (lookup) window, the whole page is greyed out

Solution:

This is a Microsoft Internet Explorer configuration issue.

1. Close ALL open Internet explorer browsers
   
   
2. Start > Control Panel
   
   
3. Internet Options
   
   
4. Advanced Tab
   
   
5. Click on 'Reset...' button
   
   

Keywords: CLARITYKB, How-To, Configuration, IE.