Clarity: When running reports (Business Objects) from Clarity and click on print button on report it opens a blank window. This window doesn't give any option to print report.

Document ID : KB000051664
Last Modified Date : 14/02/2018
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Description:

Steps to Reproduce:

  1. Log into Clarity.

  2. Click Reports and Jobs link.

  3. Run an immediate report and wait for the report to be created on the screen.

  4. Click the Print icon.

Expected: A new window opens that contains print Page Range options.

Actual: A new window opens but is blank

Solution:

The Crystal Report Viewer ActiveX must be installed on PCs that don't have ADMIN rights.
The end-user can request it from their company software catalog to download the package.