Clarity: Update Percent Complete job is changing tasks marked Completed to Not Started when they have no effort and the Project Percent Complete calculation is set to Effort

Document ID : KB000050223
Last Modified Date : 14/02/2018
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We have tasks with assignments and no effort. In Organizer we set the task status to 'Completed' and % Complete changes to 100%..

When we run the Update % Complete job the task status changes to 'Not Started', and the % Complete goes from 100 to 0%.

The projects % Complete Calculation Method is set to 'Effort'.

With 'Effort' the 'Update % Complete' job is designed to calculate the task % complete and change the status based on it. If a task has an assignment with no Actuals or ETC (Effort) , the status will be 'Not Started' and 0% complete. This is working as designed.

The fact that allows you to temporarily mark the status of a task to completed by marking an assignment complete in Organizer -> Tasks is misleading to users since the status is later changed by the job. We are resolving this as CLRT-74872.