Clarity: The action item on the organizer shows Closed as an additional value into the possible options on the drop down list

Document ID : KB000048028
Last Modified Date : 14/02/2018
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Description:

This issue can be reproduced with a BPM work flow process defined on any Investment Object type.

The example provided below is for Idea, but can also be reproduced for Project.

Steps to Reproduce:

  1. Create a BPM work flow process based on the idea object - On Demand Start Option set
  2. On the Start Step create a manual action that sends an action item with Done as only selectable action
  3. Set a post condition

    Action Item.Start.AI All assignees with Status Done = 1
    Link it to the Finish Step
  4. Validate and activate the process
  5. Create an Idea and execute the process on demand
  6. Home, Organizer, Action Items tab - identify the action item sent
  7. Edit the action item: Actions Available - Open and Done
  8. Home, Organizer, Action Items tab - open the Status drop down menu

Expected Result: Actions available to be Open and Done

Actual Result: Actions available are Open, Done and Closed

Solution:

WORKAROUND:

None.

STATUS/RESOLUTION:

CLRT-72643
Resolved in CA Clarity PPM 13.3.0 Generic Patch. Reference TEC605767
Resolved in CA PPM 14.1