Clarity: Role Investments Capacity Portlet Error 500 is generated when exporting to excel

Document ID : KB000019574
Last Modified Date : 14/02/2018
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Description:

The Resource Planning Capacity page is generating an error message when the user performs an export to excel action.

Steps to Reproduce:

  1. In Clarity 13.0.1 go to Home, Resource Management: Resource Planning
  2. Click on the 'Capacity' tab
  3. Click on 'Resource Allocation icon
  4. From the Options icon (looks like a gear wheel), select 'Export to Excel (Data Only)'

Expected Result: Export to Excel action is successful
Actual Result: Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.

Error in app-ca.log:
[...]
ERROR 2013-03-08 14:31:37,321 [http-14001-14] grid.GridMetadataCache (clarity:admin:7320183__0BC9ADF3-DF58-477F-AA08-84707B5AC6D5:npt.gridExcelExport) Unable to get list cview file for code=projmgr.roleInvestmentsCapacity exception com.niku.odf.griphendor.GriphendorException: Unable to find view with CustomViewManager: code=roleInvestmentsCapacity, component=projmgr
ERROR 2013-03-08 14:31:37,321 [http-14001-14] web.WebActionController (clarity:admin:7320183__0BC9ADF3-DF58-477F-AA08-84707B5AC6D5:npt.gridExcelExport)
com.niku.union.web.WebException: Service call failed for portlet: npt.gridExcelExport

[...]

[...]
Caused by: com.niku.odf.griphendor.GriphendorException: Unable to find grid metadata with view code/portlet key = NIKU.ROOT#:projmgr#:roleInvestmentsCapacity#:null
at com.niku.odf.griphendor.grid.GridMetadata.getMetadata(GridMetadata.java:3034)
[...]

[...]
ERROR 2013-03-08 14:31:37,345 [http-14001-14] performance.PerformanceMonitor (clarity:admin:7320183__0BC9ADF3-DF58-477F-AA08-84707B5AC6D5:npt.gridExcelExport) Mismatch in timing element stack, where titles do not match ('webRequest' != 'action') or ids do not match ('npt.gridExcelExport' != 'npt.gridExcelExport')
[...]

Solution:

WORKAROUND:
None.

STATUS/RESOLUTION:
Resolved in Clarity 13.3

Keywords: CLARITYKB, CLRT-71540, clarity13resolved, clarity133resolved