Clarity: Project Manager Audit Trail shows blank Old Value for inactive resources

Document ID : KB000050421
Last Modified Date : 14/02/2018
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Description:

We are updating existing projects to replace inactive Project Managers with an active Project Manager. We have activated audit trail for the Project Manager field. The audit record shown on the Project > Audit tab shows a blank Old Value for the inactive resource.

Setup Audit Trail:

  1. Login to Clarity as an administrator

  2. Admin Tool > Studio: Objects > Project Object > Audit Trail

  3. Select and move 'Manager' attribute to 'Audited Attributes'

  4. Click 'Save and Exit' button

    Figure 1

Steps to Reproduce:

  1. Resource1 is an active user and is the Project Manager on some Projects

  2. Admin Tool > Resources > Resource1 profile is marked 'Inactive'

    Figure 2

  3. Navigate to this Resource > Instance Rights > click 'Project - Manager (Auto)' access right

    Figure 3

  4. A list of projects will be displayed for this inactive project manager > Click on the name of a project to change the Manager Name

    Figure 4

  5. Click Project Manager 'browse' icon > Select an 'Active' Resource (Resource2) > Click 'Add' button

  6. Click 'Save' button

    Figure 5

  7. Navigate to Project > Audit Tab

    Figure 6

Expected Results: Old Value = Resource1
Actual Results: Old Value = blank

Solution:

WORKAROUND:

Reactivate the resource before making the change on the project. The Audit Trail will capture the Old Value correctly and the value will be seen on the Audit Trail even when the Resource is deactivated later.

STATUS/RESOLUTION:

This issue has been documented as CLRT-62886 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Technical Support.

Keywords: CLARITYKB, CLRT-62886 clarity12open, lookup, browse_projmgr.