Clarity PPM: When Should BG services be restarted?

Document ID : KB000124452
Last Modified Date : 12/01/2019
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If all of the following conditions/symptoms occur:

1. The Administration > Data Administration > Time Slices page shows the "Last Run" date to be up-to-date
2. Processes instances are not executing/runningĀ 
3. The Administration > Data Administration > Process Engines page shows a red or undetermined status
4. Jobs are stuck in the waiting/scheduled status

There is an issue with the Clarity Background (bg) service and a restart of the service(s) are needed.

Please open a Support case to have this issue reviewed or to have services restarted.