Clarity PPM: Timesheets tasks not showing when looking up the Other Work NPIO

Document ID : KB000123014
Last Modified Date : 13/12/2018
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Issue:

When navigating to a timesheet and clicking the button (Add Task), the Other Work item is not showing up.

 

Cause:
The effort task (~rmw) was not created or is missing.

 
Resolution:

Please contact the Support team if there are any questions with the following resolutions.

To resolve the issue via UI, please reference
https://comm.support.ca.com/kb/how-can-i-recreate-the-effort-task-for-a-project/kb000035865

To resolve the issue via XOG, please reference
https://comm.support.ca.com/kb/resources-added-to-or-changed-in-the-staff-of-an-other-work-instance-via-xog-cannot-add-the-other-work-task-to-their-timesheets/KB000004627