Please open a case with the Support team to review the events around the slowness.
Be sure to have the following information upon request.
1. When did the problem occur?
2. Is the issue intermittent or can it be reproduced at will?
3. How many users are affected?
a. If only one user is reporting the issue, did action tracing get enabled for the user(s) affected?
b. Are they accessing the URL remotely or in the office network?
c. Has a browser trace been created for the affected user?
4. Does an account with all administrative rights in Clarity user have the same issue?
5. Go to the Administration > Security and Diagnostics > Log Analysis page. Check if there any issue represented by the generated graph.
6. Has the issue been reviewed by the customer site network team? Has a trace been created and analyzed by the network team?
With the assistance of the customer site network team, a network trace can be generated for analysis. The packet trace can then be analyzed by the network team to pinpoint any potential bottlenecks or dropped packets.