When running reports from the Home > Reports and Jobs > Reports page such as the Project Storyboard report,
the following error is shown:
RPT-0020: Error occurred while downloading the report. Please contact your system administrator.
This happens with with any type of file being rendered/selected such as a PDF or Excel file.
The report runs fine when executed from the Home > Advanced Reporting page.
It happens only in one environment, but not another.
The last environmental change was a refresh from one environment to another, where the refreshed environment is the one affected.