Clarity: Pagination seems to be not working properly in project hierarchy page when user clicks on 2 page. Export to excel is giving duplicate information.

Document ID : KB000021724
Last Modified Date : 14/02/2018
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Description:

Pagination seems to be not working properly in project hierarchy page. When user has multiple pages when clicking on 2 page will cause other pages not to appear as well as when user tries to navigate to last/first page nothing happens. User has to click on refresh to see all the pages.

Steps to Reproduce:

  1. Create a project

  2. Create 30 more projects

  3. Navigate to project created in step1 > Hierarchy > Add child > Add the 30 more projects created earlier

  4. Click on Configure > Rows per Page 10

  5. At the bottom of the grid, see the navigations:
    More First page previous page 1 2 3 next page last page

    [More] << < 1 2 3 > >>

  6. Click on 3 page see that it navigates to 3 page and still see the navigations:
    More First page previous page 1 2 3 next page last page

    [More] << < 1 2 3 > >>

  7. Click on 2 page see that it navigates to 2 page, now user sees only
    More First page previous page 1 2 next page last page
    (Note that there is no 3 page navigation)

    [More] << < 1 2 > >>

  8. Thereafter, if the user clicks on First or Last page, it does not go to appropriate page but rather stays in the same place

  9. Click on [--Actions--] Export to Excel > information is duplicated in output

Expected Result: Pagination and export to excel should work correctly
Actual Result: Pagination is broken when user clicks on second page which causes other pages not to appear. Also thereafter clicking on last/first page do not do anything. Export to excel gives duplicate information.

Solution:

WORKAROUND:
Click on the browser refresh icon and then the user sees [More] << < 1 2 3 > >>

STATUS/RESOLUTION:
Resolved in Clarity 13.1.0

Keywords: CLARITYKB, CLRT-65420, clarity12open, clarity13resolved, clarity1310resolved