Clarity: New / Add Button missing to allow new tabs for a custom portlet page (with tabs) if Personalizable checkbox is not checked

Document ID : KB000049233
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

We created a new portlet page with tabs. As a Clarity administrator, I cannot add new tabs unless I select/checkmark the box to allow end-users to 'personalize' the page layout.

Steps to Reproduce:

  1. Log in as an Administrator user

  2. Navigate to Administration > Portlet Pages > Click 'New' button

  3. Create a portlet page with below selection
    Type: Page with tabs

    Personalizable: No (checkbox unchecked)

  4. Click 'Save and Continue' button

  5. Click 'Tabs' tab

Expected Result: The administrator user should see a button to add new tabs to the page layout.
Actual Result: The administrator user does not see a button to add new tabs

Solution:

WORKAROUND:
Configure the page to allow new tabs to be created while you are configuring the page then remove the option for all the end-users.

  1. On the Portlet Page - General Properties, select/checkmark the 'Personalizable' option and click 'Save' button
  2. Add new tabs and complete the configuration of the page layout
  3. Uncheck the 'Personalizable' option and click 'Save' button

STATUS/RESOLUTION:
Resolved in Clarity 13.1.0

Keywords: CLARITYKB, CLRT-67453, clarity13resolved, clarity1310resolved.