Clarity: Error: <HTTP Status 404 - /acadmin/viewer/viewframeset.jsp> Occurs when executing report from Clarity (Actuate reporting server).

Description:

After upgrading Clarity to 8.1.X, or 12.0.X the following error occurs when executing the reports from Clarity: HTTP Status 404 - /acadmin/viewer/viewframeset.jsp

Steps to Reproduce:

1. Upgrade a Clarity to 8.1.X, or 12.0.X
2. Configure reporting tab of the NSA and do not enter a value for the web url
3. From the NSA, click Install and Upgrade link
4. Click the Install reports link
5. Run a report from Clarity

Expected: report runs
Actual: report does not run and the following message is received HTTP Status 404 - /acadmin/viewer/viewframeset.jsp

Solution:

In the NSA -> Server -> Properties -> Reporting, verify if the Web URL entry is set correctly. It should be set as http://<actuateservername>:8900.

After correcting the Web URL, restart the Clarity application service.

Workaround/Soution:

1. From the NSA, click appropriate server to access the properties page.
2. Click the Reporting tab
3. Set Web URL field to: http://<actuateservername>:8900
4. Click Save
5. From the NSA, click Install and Upgrade i
6. For reports, click the re-install reports

Keywords: CLARITYKB, clarity8open, clarity12open, Report, Actuate 9, Clarity 8.1.1, web, url