Clarity: Error: <HTTP Status 404 - /acadmin/viewer/viewframeset.jsp> Occurs when executing report from Clarity (Actuate reporting server).

Document ID : KB000051276
Last Modified Date : 14/02/2018
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Description:

After upgrading Clarity to 8.1.X, or 12.0.X the following error occurs when executing the reports from Clarity: HTTP Status 404 - /acadmin/viewer/viewframeset.jsp

Steps to Reproduce:

  1. Upgrade a Clarity to 8.1.X, or 12.0.X
  2. Configure reporting tab of the NSA and do not enter a value for the web url
  3. From the NSA, click Install and Upgrade link
  4. Click the Install reports link
  5. Run a report from Clarity

Expected: report runs
Actual: report does not run and the following message is received HTTP Status 404 - /acadmin/viewer/viewframeset.jsp

Solution:

In the NSA -> Server -> Properties -> Reporting, verify if the Web URL entry is set correctly. It should be set as http://<actuateservername>:8900.

After correcting the Web URL, restart the Clarity application service.

Workaround/Soution:

  1. From the NSA, click appropriate server to access the properties page.
  2. Click the Reporting tab
  3. Set Web URL field to: http://<actuateservername>:8900
  4. Click Save
  5. From the NSA, click Install and Upgrade i
  6. For reports, click the re-install reports

Keywords: CLARITYKB, clarity8open, clarity12open, Report, Actuate 9, Clarity 8.1.1, web, url