Clarity: Email reminder notification details blank when created via the Collaboration tab

Document ID : KB000048165
Last Modified Date : 14/02/2018
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Description:

When the email notification reminder is received, there are no details.

Steps to Reproduce:

  1. Create an action item with a reminder from Collaboration tab

  2. Details set due date for next day

  3. Check to box to notify assignees

  4. Send reminder

  5. Set time before reminder to 24 hours

  6. Assign action item

Expected Result: Receive action item and reminder with details in the notification
Actual Result: Receive action item with details. Reminder received does not have details

Solution:

WORKAROUND:

Notification information can be found in Clarity Organizer pages.

STATUS/RESOLUTION:

This issue is documented as CLRT-74261 for development review.

Keywords: CLARITYKB, CLRT-74261, clarity13open.