Clarity: Cannot remove tasks from System Action in Process definition?

Document ID : KB000051670
Last Modified Date : 14/02/2018
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Description:

If you create a project process, associate it to a template process with tasks in the Work Breakdown Structure, and then create a system action to copy WBS tasks, you cannot remove the tasks once they have been added.

Happens under both MSSQL and Oracle for Clarity 12.0.1 - 12.0.6.

STEPS TO RECREATE:

  1. Create a Template Project that contains 2 or more tasks in the Work Breakdown Structure.

  2. Create a new Process based on the Project Object and associated to the template you created in Step 1.

  3. Create a step with a System Action.

  4. Choose Copy Task From WBS Template from the Action menu.

  5. Under External Tasks select one or more tasks from the list.

  6. Click Save.

  7. Try to remove one of those tasks using the trash can.

EXPECTED RESULTS: Task should be removed from the list.

ACTUAL RESULTS: Task is not removed from the list.

Solution:

WORKAROUND:

Delete the system action and create a new one with only the tasks you want selected.

STATUS/RESOLUTION:

This issue has been documented as CLRT-52595 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.

KEYWORDS: CLARITYKB, CLRT-52595, clarity12open, BPM, Process, Task, delete, system action, WBS Template, prjmgr, tasklist.