Clarity: Action Items for the Requirement Object do not generate a link

Document ID : KB000051660
Last Modified Date : 14/02/2018
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Description:

When a process generates an action item for the Requirement Object, there is no link to click on that will take you to the Requirement Instance Record.

STEPS TO REPRODUCE:

  1. On the admin side create a process for the Requirement Object. This can be an On Demand or Auto-Start process.

  2. On the Start step create a Manual Action Item.

  3. Connect the Start step to the Finish Step.

  4. Validate and make the process active.

  5. Open a requirement instance and start the process.

Expected: The action item should contain a link to the Requirement instance that the process was run on.

Actual: The action item does not contain a link to the Requirement instance that the process was run on.

Solution:

WORKAROUND:

None.

STATUS/RESOLUTION:

This issue has been documented as CLRT-51099 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.

KEYWORDS: CLARITYKB, Action Item, process, CLRT-51099, Requirement, link, clarity12open.