Citrix NetScaler Information sub view not populated for Cisco Netscaler devices

Document ID : KB000039009
Last Modified Date : 14/02/2018
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Problem: 

After discovering Citrix NetScaler devices correctly the Citrix NetScaler Information sub view is not populated all fields are blank.

 

 

Environment:  

Spectrum versions: 9.3_H03, 9.4.2.1, 9.4.3, 10.0

       

Cause: 

Citrix XML files found on Spectrum\tomcat\webapps\spectrum\WEB-INF\devman\config are using wrong attributes.

For example the file view-citrix-netscaler-config.xml has object "BuildVersion" referencing attribute 0x5b8020e which does not exist.

 

 

Resolution:

This problem has been corrected on Spectrum 10.1

Please contact support to obtain the corrected files if you are running with other Spectrum versions: 9.3_H03, 9.4.2.1, 9.4.3, 10.0

 

 

Additional Information:

This is also documented on the Spectrum 10.1 Online manual:

https://docops.ca.com/ca-spectrum/10-1/en/release-information/issues-resolved