Changing Passwords for the client automation user accounts

Document ID : KB000032393
Last Modified Date : 14/02/2018
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How the change the password for the users created by Client Automation

  • ca_itrm
  • ca_itrm_ams
  • nsmadmin



  • Client Automation any version
  • Windows




  • change the password for this user in SQL Enterprise Manager before you run the command "cadsmcmd setDBCredentials" from step 6 of TEC420826.
  • use the same password defined for ca_itrm.
  • the cadsmcmd command will update ams with the new password for ca_itrm_ams.


  1. Change the nsmadmin password in MSSQL: 

    • MSSQL Server Management Studio - change nsmadmin password

  2. Update Worldview by running the following commands: 

    • C:\>modp -r <servername> -u nsmadmin -n <newpassword> 

    • C:\>cauwvspw <servername> nsmadmin <newpassword> 

    • C:\>wvrepsel -r servername -u nsmadmin -p <newpassword

  3. Recycle Worldview associated services:

    • CA Worldview Severity Propagation Services:

      1. net stop CA-SevProp
    • CA Unicenter Business Process View Management: 

      1. net stop "CA Unicenter Business Process View Management"
    • CA Worldview Severity Propagation Services: 

      1. net start CA-SevProp
    • CA Unicenter Business Process View Management:

      1. net start "CA Unicenter Business Process View Management"
  4. On your Agent Technology Distributed State Machine Server run the following commands: 

    • net stop awservices (wait until everything is stopped)

    • net start awservices

    • awservices list (review for all processes "RUNNING")
  5. On your Enterprise Management Server run the following commands:

    • C:\>cautenv setlocal CAI_DBPWD <newpassword>

    • net stop CA-Unicenter (wait until everything is stopped) 

    • net start CA-Unicenter

    • unifstat (review for all processes "ACTIVE")
  6. Remove the Unicenter Management Command Center password cache file: 

    • del C:\CA\SharedComponents\CCS\AIS\Framework\files\password.cache


Ensure that all passwords adhere to the password complexity rules in your environment. Failure to ensure this will cause the procedures to fail.