Changed the System Administration (CSA) password, now Beacon is not working

Document ID : KB000027043
Last Modified Date : 14/02/2018
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The password has been changed in the System Administration (CSA) application.

The Beacon services do not appear to be working; it is no longer showing the other servers.


The System Administration password must be the same on all servers, even the servers not actually running the CSA application.

  1. Change the CSA Password on each server whether they are running the CSA or not to match the system that was already changed
  2. Change the CSA password by running the admin utility command for changing the password on the application server
    Reference TEC440309: How to reset the System Administration (CSA) password?
  3. Restart the Beacon Service on all servers. Once the Beacon Service is restarted, the new password will be recognized.