Changed Oracle User Passwords Getting Invalid Password Or 500.19 Error

Document ID : KB000018832
Last Modified Date : 14/02/2018
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Description:

This Document was created as a guide to resolve the issue of having the wrong passwords stored in registry.xml for Oracle BSI users and how to change them to the correct ones.

Solution:

Changed Oracle User Passwords Getting Invalid Password Or 500.19 Error

Purpose: This Document was created as a guide to resolve the issue of having the wrong passwords stored in registry.xml for Oracle BSI users and how to change them to the correct ones.

One way this password issue will manifest itself is by showing the following error when trying to open the BSI gui.

Figure 1

Depending on how your iis web server is configured to redirect errors you may see this error, or you may see an error stating invalid username/password.

Solution and Prevention:
After you have changed the passwords of Oracle users in Oracle you must update the Registry.xml on both the web and app servers with the new passwords.

The registry.xml is located in:
%Cloud_Insight_Home%\Registry.xml
* In BSI version 8.2 and higher the registry.xml is encrypted and you must use the password update tool to update the passwords.

The password update tool is located:
%Cloud_Insight_Home%\Utilities\PassUpdate\PassUpdate.exe

How to use the PassUpdate tool:
Open the password update tool.
Click the box on the right highlighted in blue.

Figure 2

The following window will open. Fill in the password and click okay.
Follow these steps for all users until the passwords match the passwords stored in the database.

Figure 3

After you have replaced all the passwords in the Registry.xml with the correct ones via this tool, restart all oblicore windows services and iis.