Changed a robot name, and now none of the probes work

Document ID : KB000069010
Last Modified Date : 29/11/2018
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Introduction:

 

 

Issue:

Changing a robot name or IP (or any changes to the binary) causes the robot's probes to not work and to turn red. 

Environment:  

Unified Infrastructure Management (UIM), all versions

Cause: 

Due to the changes in a robot name or IP (or other changes that alter the robot binary code), the robot's probes' magic keys are no longer valid. The magic_key is essentially a checksum which is based on a hash of the robot name, ip, and a checksum of the binary for the probe.   If any one of those things change, the checksum calculated will no longer match the recorded magic_key.  A security re-validate forces a re-write of the magic key to the new checksum.

Resolution:

Security re-validate the probe as follows >>

 

  • In Infrastructure Manager (IM) -

1. Select a non-working probe, and rt-click for a menu.

2. Click "Security" > "Validate" > "Yes All".

 

  • By command-line on the robot server where the probe resides - 

See KB Article TEC000001500, "Is it possible to re-validate a probe via the PU Command?"
(http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec000001500.aspx)

 

 

Instructions:
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