Change Order ignoring a status transition

Document ID : KB000015421
Last Modified Date : 14/02/2018
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Question:

A Change Order was able to ignore a status transition. 

The following is generated in the event log:

Event: Status Transition Violation
Event Detail: Status Transition (chg_trans:####) condition macro (macro:######) result ignored:
AHD05920:The status transition condition macro did not allow this status transition to occur.

How can this be prevented?

Environment:
SDM 12.9SDM 14.1SDM 17.0
Answer:

By default status policy violations are set to Warn.

 

To prevent status transition policies from being bypassed, set Status_Policy_Violations to Reject in the Options Manager.

 

Please note: This option only applies to automated system processes, such as integrations and macros. The end user is unaffected by this option.


Administration tab-> Options Manager-> General

status policy violation.png