Change IP address of a Standalone RA system

Document ID : KB000021595
Last Modified Date : 14/02/2018
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Problem: 

How to change the IP address of an all-in-one Standalone ReporterAnalyzer unit.

Environment:  

Reporter Analyzer 9.0 Standalone (only)

Reporter Analyzer 8.3 Standalone (only)

Windows Server 2003 / 2008

Resolution/Workaround:

To change the IP address of an all-in-one ReporterAnalyzer unit, follow these steps:

  1. Stop all NetQoS Services and the IIS Admin Service. 
    1. To do this, right-click "My Computer" and select "Manage" The Computer Management window should open. 
    2. From there expand the "Services and Applications" Section in the left pane by clicking on the '+' to the left. 
    3. Click on services and the right pane will display all services on the server. 
    4. Find the IIS Admin Service in the right pane and right click it and select "stop". 
    5. Then find the "MySQL" service and stop that (it will prompt you to stop other services as well, go ahead and do that). 
    6. Find the remaining NetQoS Services and stop those as well by right clicking them and clicking stop.
  2. Change the IP address of the server.
    1. To do this: Click Start -> Settings -> Control Panel -> Network and Dialup Connections. 
    2. Right-click the Local Area Connection icon for your NIC, and select Properties.
    3. Highlight TCP/IP and click Properties.
    4. Enter the new IP address.
    5. Click Apply.
    6. Click OK.
  3. Start the IIS Admin Service.
  4. Open the NFM Website link located on the Desktop of the all-in-one unit.
  5. Click the Administration link.
  6. Click the Edit tab for the Harvester.
  7. Change the IP address of the Harvester to the new IP address you just assigned to the server.
  8. Click OK.
  9. Delete the files out of the following folders:

    D:\NetQoS\Netflow\datafiles\HarvesterWork
    D:\NetQoS\Netflow\datafiles\ReaperWork
    D:\NetQoS\Netflow\datafiles\ReaperInput
    D:\NetQoS\Netflow\datafiles\NFMInput 
  10. Open a command prompt (Start -> Run -> 'cmd') and enter the following commands: 

    mysql -D reporter update agent_definitions set receiveraddress=inet_aton('new ip address of server'); 
    exit 
  11. Start all NetQoS Services and the IIS Admin Service.

    Real time data should be visible right away. Historical data will take 45 minutes to be visible in ReporterAnalyzer's web GUI.