Certificate Chaining Error

Document ID : KB000050008
Last Modified Date : 14/02/2018
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It seems like there is a problem when CA-MSM tries to access the SUPPORTSERVICES.CA.COM site.

The HTTP Proxy settings:

Enable Proxy settings is ON
Enable Advanced settings is NOT marked

The Test Connection returns : Certificate chaining error.

Cause: Proxy server in the middle does not allow the access through Supportservices.ca.com

Proxy used here: Bluecoat Proxy SG

Use following command from the TSO Ready prompt to verify, you can see the route through your proxy/firewall to supportservices.ca.com.
The command can be entered under TSO on the ISPF P.6 commands prompt:
tracerte supportservices.ca.com


If the route stops at only internal addresses it's stopped by the proxy/firewall of your company.

Your Network Administrator needs to add Supportservices.ca.com to the bypass list.