CEM Report Tab not Showing

Document ID : KB000072260
Last Modified Date : 01/03/2018
Show Technical Document Details
Issue:
  When trying to open "CEM" tab inside Customer Experience Manager, the following error appears:

Detail: Dynamic view RefId not found - TranSetGroupSlaPerformanceAllSuccessRateView        

com.timestock.tess.util.ReportUtils.getViewName(ReportUtils.java:1673)com.timestock.tess.util.ReportUtils.
getRowsFromViews(ReportUtils.java:1283)com.timestock.tess.util.ReportUtils.getSlaPerformanceData(ReportUtils.java:641)com.timestock.tess.web.controllers.AbstractSlaPerformanceReportController.referenceData(AbstractSlaPerformanceReportController.java:120)com.timestock.tess.web.controllers.TranSlaPerformanceReportController.referenceData(TranSlaPerformanceReportController.java:44)org.springframework.web.servlet.mvc.AbstractFormController.showForm(AbstractFormController.java:578)org.springframework.web.servlet.mvc.SimpleFormController.showForm(SimpleFormController.java:201)com.timestock.tess.web.controllers.TranSlaPerformanceReportController.showForm(TranSlaPerformanceReportController.java:95)org.springframework.web.servlet.mvc.SimpleFormController.showForm(SimpleFormController.java:178)org.springframework.web.servlet.mvc.AbstractFormController.showNewForm(AbstractFormController.java:341)org.springframework.web.servlet.mvc.AbstractFormController.handleRequestInternal(AbstractFormController.java:281)com.timestock.tess.web.controllers.TimestockAbstractController.handleRequestInternal(TimestockAbstractController.java:64)org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:933)org.springframework.web.servlet.DIE limitiation error.
Environment:
   APM 9.7x and later on a Linux system,
Cause:
  This behavior can be due to two causes:

  1- Because of  the case-sensitivity of Linux OS. The dynamic view file has been named as "tess-dynamicVIewRefId.properties" but in Java code we are referring
it as "tess-dynamicViewRefId.properties".

  2- For some reason, the file "tess-dynamicViewRefId.properties" was not created when installing or was deleted on the MOM side.
Resolution:
1) Go to the MOM path "EM_HOME\config\internal\server"

 2) See If the file "tess-dynamicVIewRefId.properties" exist, If so, rename it to "tess-dynamicViewRefId.properties".

 3) If the file does not exist, then scroll down to the "File Attachment" section in this Knowledge Article and download the file.

4) Put the download file inside the MOM path "EM_HOME\config\internal\server"
File Attachments:
tess-dynamicViewRefId.properties