CEM not showing transactions from MTP

Document ID : KB000122268
Last Modified Date : 31/01/2019
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We have changed our F5 and a new SSL certification has been created but two of our transactions are not showing in CEM. We do see the tim running but it is not processing it. 
The Decode Failure is occurring due to unsupported cipher suites. Requested customer to disable unsupported cipher suites. Also requested customer to disabled the Extended Master Secret (EMS). https://comm.support.ca.com/kb/_after-enabling-ssl-tracing-the-tim-log-is-filled-with-unsupported-ciphersuite-warnings-should-i-be-concerned/KB000020399 https://comm.support.ca.com/kb/which-cipher-suites-are-supported-cemtim-for-decoding-ssl-hosted-applications-and-how-can-i-check-those-against-the-ciphers-installed-on-my-web-servers/kb000031391