CDM Probe doesn't run on one Windows Server 2016 VM

Document ID : KB000006827
Last Modified Date : 27/03/2018
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Issue:

On 1 Virtual Machine running Windows Server 2016 with Robot version 7.91, the CDM Probe doesn't run properly. 

In the UIM IM Console, no Address or Port/PID is being displayed. 

Other identical Servers don't have issues with the CDM probe v6.00 

The cdm.log shows:

 Controller: Max. restarts reached for probe 'cdm' (command = cdm.exe)

 

Environment:
UIM 8.51 Robot 7.91CDM 6.00 Tried older versions of CDM Probe (5.80, 5.72, 5.70) Tried older version robot, 7.90 and 7.80HF22 Reinstalled Robot 7.91 and CDM 6.00
Cause:

 When checking Windows Event Viewer for any errors related to cdm.exe or other UIM probes showed:

Log Name: Application 

Source: MsiInstaller 

Date: 4/24/2017 11:23:18 AM 

Event ID: 11704 

Task Category: None 

Level: Error 

Keywords: Classic 

User: SYSTEM 

Computer: <HOSTNAME>

Description: 

Product: Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 -- Error 1704.An installation for Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes? 

Resolution:

Remove installations of vs2008_redist_x64 and vs2010sp1_vcredist_x64 if present.

Uninstall the UIM robot.  
Install the UIM robot.
Redeploy the cdm probe.