CDM probe disk alerts are getting closed in UIM automatically and new duplicate alerts are created

Document ID : KB000093108
Last Modified Date : 26/04/2018
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Issue:
In our UIM console the CDM probe disk alarms are getting closed when a probe is restarted.

In the NAS console the alarm close message is displayed as:  Disk clear - C:\ available again.

"Disk clear - <disk:> available again" is an example of the message format. This results in duplicate help desk tickets getting generated.

cdm disk alarm close message
Environment:
- CDM probe 6.30
- UIM 8.5
Cause:
This is caused by a restart of the CDM probe because by default it clears the disk alerts during startup.
Resolution:
To correct this behavior you need to be at the 6.30 version of the CDM probe.

Then you need to enable the key "skip_disk_clear_on_restart" and set it to yes under the setup section of the probe, using the raw configuration option for the CDM probe.