CCIPC uninstall procedure

Document ID : KB000046836
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue:
Some of the CA PC products use a version of CCIPC that is already installed or will try to install the version shipped with the product, if CCIPC is not installed.
There may be a need for clients to uninstall the currently installed CCIPC version.         
This document describes different ways to uninstall CCIPC. 

Environment:
Microsoft Windows

Cause:
Sometimes a regular removal, or installation of a new version of CCIPC by a CA PC product is required and fails..
Here some instructions to remove it anyway.

Resolution: 
Option 1 - uninstall via CA-Uninstall     
                          
    - Locate the CA-Uninstall program, "CAINDREG.EXE".                
        - If CAINDREG.EXE was installed, it should be in the CA_APPSW folder.                                                     
            - To locate the CA_APPSW folder, open file CAI.INI which should be in the Windows (C:\WINDOWS\) folder.          
                  CAI.INI will contain an entry as follows:               
                  [CA_APPS]                                           
                  PATH=C:\Program Files\CA\SharedComponents\CA_APPSW  
            - Typical CA_APPSW locations are:                         
                 C:\CA_APPSW                                         
                 C:\Program Files\CA\Common\CA_APPSW                 
                 C:\Program Files\CA\SharedComponents\CA_APPSW       
        - If file "CAINDREG.EXE" does not exist in this folder, you can obtain it from the CA FTP site                          
                 ftp://ftp.ca.com/pub/ca90s/                                 
              Download file "CAINDREG.EXE" (binary transfer) then move it to the CA_APPSW folder.                                     
                                                                        
    - Shut down any CA PC product using CCPC, or the Windows web server (IIS). Otherwise, the uninstall may fail to remove important (critical) files.                      
          The recommended shut-down method is via the CMD prompt command: 
           C:\CA_APPSW> net stop iisadmin /y                               
                                                                          
    - Run the CA-Uninstall program, "CAINDREG.EXE":                     
           C:\CA_APPSW> caindreg                                             
          (If this fails to execute or you get errors, please download the current version of CAINDREG.EXE from the CA FTP site and try again.)      
                                                                           
    - The CA-Uninstall program (CA-Uninstall 4.4) will appear listing all products installed via CA-Install. 
                                                                           
    - Locate product "CAICCI-PC".                                       
          Select it and check both "Delete Registry and Icons" and "Delete Files".                                                           
          Then click the "Uninstall" button.   
                             
Option 2 - manually uninstall by deleting files, registry keys, etc.  
               Note: This option presumes proficiency in working with registry keys/regedit.exe.                                 
                                                                          
    -  Locate the CA_APPSW folder (see procedure described in Installation Procedure A, Option 1).                              
         - Typical CA_APPSW locations:                                   
               C:\CA_APPSW                                               
               C:\Program Files\CA\Common\CA_APPSW                       
               C:\Program Files\CA\SharedComponents\CA_APPSW          
         - Delete the following files (this is a shared folder):         
                CAIC3CCI.DLL                                              
                CAIC3CCI.EXE                                              
                CAIC3CCI.LU2                                            
                CAIC3CCI.TCP                                            
                CAIC3CFG.EXE                                            
                CAIC3IBM.DLL                                            
                CAIC3LU2.DLL                                            
                CAIC3TCP.DLL                                            
                CCIN3NBK.DLL                                            
                CCIPC.MSG                                               

    - Locate the CAICCI folder.                                       
        - Typical CAICCI locations:                                   
              C:\CAICCI                                               
              C:\Program Files\CA\CAICCI                              
        - Delete the CAICCI folder and its contents.                  

    - Delete the following two registry keys:                         
            HKEY_CURRENT_USER\Software\ComputerAssociates\CAICCI-PC     
            HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CAICCI-PC    

    - Delete all short-cuts and program groups (start menu items) associated with CCIPC.

Additional Information:
Optionally, you may preserve your existing CCI settings by only deleting the string value, from both the keys listed above:                                      
            CA_InstallLog                                               
In other words, to preserve your current CCIPC settings you may only delete:                            
        HKEY_CURRENT_USER\Software\                                     
                ComputerAssociates\CAICCI-PC\CA_InstallLog              
        HKEY_LOCAL_MACHINE\SOFTWARE\                                    
                ComputerAssociates\CAICCI-PC\CA_InstallLog