CCA-LN-1002: No converter found for the server for converting the results to UTF-8 encoding. Decoding the results using UTF-8 by default. Please check whether the operating system details set for this server is correct

Document ID : KB000041287
Last Modified Date : 14/02/2018
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Introduction:

Question:

When using CCA to try and execute discovery on server the CCA log shows UTF-8 encoding error and discovery failed to populate components.


CCA-LN-1002:No converter found for the server "servername.com" for converting the results to UTF-8 encoding. Decoding the results using UTF-8 by default.
Please check whether the operating system details set for this server is correct.

CCA-DIS-8518: Discovery failed on Server "servername.com", Error message=CCA-GM-0001: Unknown error.

 

Answer:

 

This error indicates that NDG may have classified the server OS Name incorrectly.

i.e. NDG uses the CmnDscvrClassification.xml file to execute methods to determine the OS type.  One of the methods is to use SSH login over port 22 to communicate.   If SSH server is installed on a Windows System, NDG can log in and match specific oid table values that can exist on Linux and therefore classify the OS type incorrectly.

 

To resolve the problem:

 

- Delete the discovered server from the CCA UI.

- Add the server again and do not select the check box option to "Perform Network Discovery".

network_checkbox.jpg

 

- Manually select the correct OS Name option for the server.

 

network_89.jpg

 

- Select and assign the appropriate State, Access Profile, and Management Profile.

- Click Next to finish adding the server.  Proceed with server Discovery and verify discovery results.

 

 

Instructions:
Please Update This Required Field