CA_Workload_Automation_7599 service does not start

Document ID : KB000007136
Last Modified Date : 14/02/2018
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Issue:

The CA_Workload_Automation_7599 service times out and does not start.

Environment:
Windows
Cause:

During startup the DE Server tracks and logs all active jobs and applications.

After an outage where the connection to the database was lost, over 10000 active jobs accumulated in WAITING, PREDWAIT and other active statues.

The DE Server was unable to complete it's initialization within the 600 default seconds due to the unusually large amount of active jobs.

Resolution:

Edit the "<path>\WorkloadAutomation*\conf\windows.service.properties" file.

The default timeout setting is:

servicegracewait=600

Increase the above value until the server is able to start.

Additional Information:

For 10000+ jobs, the CA_Workload_Automation_7599 service was observed to take 1834 seconds to start.