CAUAJM_E_50281 AutoPing from the Scheduler WAS NOT SUCCESSFUL

Document ID : KB000100156
Last Modified Date : 11/06/2018
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Issue:
After an agent install the autoping -m command return the following error : 

auto113@s00vl9958664:PP1:11.3.6:PRIMAIRE:/home/auto113/ autoping -m s00vl9984496 


CAUAJM_I_50023 AutoPinging Machine [s00vl9984496] 
CAUAJM_E_10229 Communication attempt with the CA WAAE Agent has failed! [s00vl9984496:11601] 
CAUAJM_E_50281 AutoPing from the Scheduler WAS NOT SUCCESSFUL. 

CAUAJM_I_50282 AutoPing from the Application Server WAS SUCCESSFUL. 

CAUAJM_E_50026 ERROR: AutoPing WAS NOT SUCCESSFUL. 
Environment:
CA Workload Automation Agent for: 
Linux x86_64 64-bit 
11.3, Service Pack 7, Maintenance Level 0, Build 979 
Resolution:
The ports between the agent and the primary manager were open but not between the agent and shadow.