CAUAJM_E_30035 Unable to connect from a client to an Autosys server

Document ID : KB000100983
Last Modified Date : 12/06/2018
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Issue:
CAUAJM_E_30035 <Hostname> is not reachable. Session aborting...
Unable to connect from a client to an Autosys server
 
Environment:
CA Workload Automation 11.3.6 SPx
Resolution:
CAUAJM_E_30035 error can be caused due to multiple reasons.

If we can find the below error in Application Server logs, the issue is with the communication between the client and the Application Server.
CAUAJM_E_30035 Client [CA WAAE AutoPing][Hostname.domain.com:XXXXX:XXX.XXX.XX.XXX] is not reachable. Session aborting...

Verify the communication between the Client and the Application Server by running a ping and/or nslookup from the server to the client. If there is a communication issue this will most likely time out on us.
Also verify if port 7163 inbound being blocked by any firewall/network settings.

Usually, once the communication is established, this issue should be resolved. In case you run into any other issue or the issue still persists, please reach out to CA Support for assistance.