When specifying a TENANT, opening an incident, and defining REQUESTER and AFFECTED END USER, the category list displayed is not accurate.
- Open web screen painter and open Schema Designer from Tools->Schema Designer.
- Locate and navigate to the 'cr' object.
- Click on the column, 'customer (Affected End User)'
- The 'Service Provider Eligible' flag must be checked previously, uncheck it.
- Click on the column, 'Requested_by' and check the flag 'Service Provider Eligible'
- File->Save and then 'Save and Publish' to publish the changes.
- Stop the Service Desk Services.
- Run pdm_publish and after it is completed successfully, start the Service Desk Services.