catalog login web service call fails in PAM process

Document ID : KB000006469
Last Modified Date : 14/02/2018
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If catalog user account's password contains special character & ,  the catalog's web service call "login" method will fail with this user account  even though  this account is able to login catalog UI without any issue.

CA Service Catalog 12.7, 12.8, 12.9 , 14.1

It's more of a restriction with XML. The XML language doesn't allow special characters within nodes in a XML document.  So when the web service is invoked using XML document the & is not treated correctly.

It is not a bug with catalog neither a problem with web services.



To overcome this problem you can simply replace '&' with '&'


If you are using  catalog web service call in PAM process ,  here has the information about how to pre-process the input parameter  which contains special character & before .