CAPKI uninstall tool does not work

Document ID : KB000016700
Last Modified Date : 27/07/2018
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Question:

In my server I have a CAPKI installation, and due to some issues with another CA product installed in the same box, I would like to remove it and install the one coming with the SDK. But when I go to the current CAPKI folder, and use the uninstall program, nothing happens. I run the program as follows:

uninstaller remove caller=<the_other_product_caller_ID> Verbose

But the uninstaller does not return anything, and CAPKI is not removed.

How we can remove it? Why it is not doing anything?

 

Environment:
SDK R12.52 SP1
Answer:

The uninstaller tool works in silent mode, so when you run it, it will not return anything on screen or in CLI, however it is generating a capki_install.log file in your /tmp, if you run Linux, or %TEMP% if you run Windows. The uninstallation is failing as the tool is case sensitive, so you should run:

uninstaller remove caller=<the_other_product_caller_ID> verbose

If you would check the capki_install.log you would see:

Unexpected command-line parameter: Verbose
Usage: uninstaller.exe <remove> caller=<CallerID> [options...]
where: CallerID is the parent application that is installing CAPKI, CallerID only accepts alpha-numeric values
options:
       instdir=path   to set installation directory path (absolute)
       verbose        to enable output of diagnoses messages
Remove unsuccessful, return value is 3