Can't view SNMP & NetFlow data

Document ID : KB000044435
Last Modified Date : 14/02/2018
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Problem description: 

Can't view SNMP & NetFlow data In CAPC 

Version: 

CAPC 2.6 
NFA 9.3.2 

Cause: 

The Harvester was not associated with the appropriate domain 

Troubleshooting: 

If the Harvester is not associated with a custom domain, the routers and interfaces are assigned to the Default Domain as they become active. To resolve the issue, We logged into the NFA GUI and edited the Harvester to point to the right domain, and then enabled the interfaces.  

Resolution: 

Follow these steps: 
1. Open the Harvester page: 
1. Select Administration from the NFA console menu. 
The Administration page opens. 
2. Select System: Harvester from the Administration page menu. 
The Harvester page opens and displays the current list of Harvesters. 
2. Click Edit on the row for the Harvester that you want to edit. 
The Edit Harvester dialog opens. 
3. (Optional) Change the Domain setting (tenant-domain combination) as needed. 
Default: Default Tenant \ Default Domain. 
You can also change the IP Address and Description. 
If no custom IP domains have been created, the Harvester table includes only the IP Address and Description columns. 
4. Click Save when your changes are complete. 
Your changes are saved immediately. 

From <https://docops.ca.com/ca-network-flow-analysis/9-3-3/en/installing/initial-configuration/configure-the-product-to-work-with-performance-center/configure-flow-collection/verify-the-harvester-domain


Next Step: 

1. Open the Active Interfaces page. 
1. Select Administration from the NFA console menu. 
The Administration page opens. 
2. Select Interfaces: Physical & Virtual from the Administration menu. 
The Active Interfaces page opens. 
2. Select check boxes next to one or more interfaces that you want to associate with a tenant and domain. 
? To search for parent routers, interfaces, or CVIs, type all or part of a router IP address, a router or interface name, or an interface description in the Search field, and then click Search. Expand the router details. 
? To navigate to an interface or CVI manually, go to the page that contains the parent router, and click the arrow next to the router name. The router details expand to show the interfaces and CVIs. 
3. Click Edit. 
The editing dialog opens. The Domain selection list is included in the dialog only if multiple domains exist. 
4. Select a tenant / domain option from the Domain list. 
5. Click Save. 
The dialog closes. The changes are shown on the Active Interfaces page. 
Note: You can also change the tenant-domain setting for harvesters and routers. 

From <https://docops.ca.com/ca-performance-management/2-6/en/administrating/register-and-configure-network-flow-analysis/change-the-domain-of-interfaces-and-cvis-in-nfa/>