When registering the newly installed external connector server (ccs connector) with the vApp server, it fails to register and displays the following error message in the Web User Interface (webui) screen.
Error fetching list of registered connector servers: Script terminated due to SSH command timeout running command on host
Errors are captured in the logs similar to those below:
yyyy MMM DD hh:mm:ss [hostname] ListRegisteredExternalConnectorServers Script started
yyyy MMM DD hh:mm:ss [hostname] ListRegisteredExternalConnectorServers [ERROR] Error fetching list of registered connector servers (error #124)
yyyy MMM DD hh:mm:ss [hostname] ListRegisteredExternalConnectorServers Script terminated due to SSH command timeout running command on host xxx.xxx.xxx.xxx
The JCS logs from the vApp will include errors similar to the one below:
2018-11-21 16:15:09,721 442248226 [ApacheDS Worker-thread-150] (com.ca.jcs.security.login:com.ca.jcs.security.JCSLoginModule:166) INFO - Authentication failed: Bad credentials It indicates that the login credentials on the JCS on that vApp are invalid.
CA Identity Manage Suite Virtual Appliance (vAPP) 14.x
This issue is can be a result of a couple of issue, either the use of incorrect credentials to authenticate the Connector Server or the JCS service being blocked or stalled.
In the first instance retry the correct login credentials, however if the JCS service is stalled, simply restart the JCS service on the vApp machine by 'restart_jcs' command.
The password on the JCS service is set at the time of deployment, if the credentials are not known you may need to reinstall the vAPP.