Can't launch SOI Console through proxy server

Document ID : KB000004406
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Cannot launch SOI Console through proxy server

Environment:
SOI 3.3 & 4.0Windows 2008 & Windows 2012
Cause:

In an environment where end users access SOI Dashboard & Console through a proxy server and the real SOI UI IP & Host Name are disabled. 

The SOI Dashboard url is has been changed for external users and they access UI with below url...

https://MySOIDashboard.ca.com/serviceview/sam  (it is mapped to http://<SOI UI Host Name>:7070/sam/ui)

 

The SOI dashboard opens in any browser but the console doesn't open because it is trying access UI with its real IP address and this IP address is disabled.

Resolution:

The workaround for this situation is to update SOI UI .jnlp files as mentioned below...

1) Update "\CA\SOI\SamUI\webapps\sam\oneclick.jnlp & cryptoj.jnlp" files and change "codebase" section as mentioned below

2) The default "codebase" section in these files is...

ECM1.jpg

3)  Change "$$codebase" in the "oneclick.jnlp" and "crypto.jnlp" to use the proxy address https://MySOIDashboard.ca.com/serviceview/sam

ECM2.jpg