Cant Install CABI 6.3 on Windows Server 2012 R2

Document ID : KB000124068
Last Modified Date : 22/01/2019
Show Technical Document Details
Introduction:
Every Time we start an Installation of CABI 6.3 the install freezes around 13 Percent.  We are integrating with 10.2.3 and the compatibility list shows this as the only option.

https://docops.ca.com/ca-spectrum/10-2-3/en/release-information/integration-compatibility

 
Background:
checking the install log we see a memory problem but the server has 16 GB of RAM.

Free Memory: 1394 kB 
Total Memory: 41472 kB 

Execute Custom Code 
class com.ca.bicoe.cajasperserver.install.guiinstaller.customcode.ShowInstallProgress.install() Unexpected Fatal Error: 
java.lang.OutOfMemoryError: Java heap space 
at java.util.zip.InflaterInputStream.<init>(Unknown Source) 
at java.util.zip.ZipFile$ZipFileInflaterInputStream.<init>(Unknown Source) 
at java.util.zip.ZipFile.getInputStream(Unknown Source) 
at com.ca.bicoe.cajasperserver.guiinstall.util.UnzipComponent.unzipComponent(UnzipComponent.java:74) 
at com.ca.bicoe.cajasperserver.guiinstall.ComponentInstall.copyComponent(ComponentInstall.java:417) 
at com.ca.bicoe.cajasperserver.guiinstall.ComponentInstall.componentInstall(ComponentInstall.java:165) 
at com.ca.bicoe.cajasperserver.install.guiinstaller.customcode.ShowInstallProgress.showProgress(ShowInstallProgress.java:189) 
at com.ca.bicoe.cajasperserver.install.guiinstaller.customcode.ShowInstallProgress.install(ShowInstallProgress.java:119) 
at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) 
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
at com.zerog.ia.installer.GhostDirectory.install(Unknown Source) 
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
at com.zerog.ia.installer.Installer.install(Unknown Source) 
at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source) 
at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source) 
Retrying Installables deferred in pass 0 
Deferral retries done because: 
There were no deferrals in the last pass. 
class com.zerog.ia.installer.actions.InstallUninstaller Uninstall CA Business Intelligence.exe: evaluated to false 
COMMIT 
SHUTDOWN REQUESTED
Environment:
CA Spectrum 10.2.3 with  JasperReports® Server 6.3
Instructions:

we can use JasperReports® Server 6.4.2 or 6.4.3 with Spectrum 10.2.3 if we patch the SpectroSERVER.

PTF_10.2.316 for 6.4.2
PTF_10.2.336 for 6.4.3.

This would have the double benefit of future proofing the JasperServer as it will be compatible with Spectrum 10.3.
However, we got the same problem using the 6.4.2.
We then saw that disk space was very low on the VM and increasing it resolved the problem.

 

Additional Information:
The documentation will be updated at

https://docops.ca.com/ca-spectrum/10-2-3/en/release-information/integration-compatibility

https://docops.ca.com/ca-business-intelligence/6-4-2/en/release-information/system-requirements/

Required System Resources

ResourceMinimumRecommended
Memory (RAM)8GB (6GB Free)16GB
Disk10GB40GB
CPU4 core minimum2.5GHz multi-core Pentium for Windows, Linux, and Solaris