Can't download probes from the archive to IM after changing the username and password to download.

Document ID : KB000016468
Last Modified Date : 14/02/2018
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Question:

I can't download probes from the archive to IM after changing the username and password to download. Why?

Answer:

After updating the user name and password when one had already been set you need to restart IM in order for that change to take effect.