Can't add user to UMP account

Document ID : KB000047846
Last Modified Date : 14/02/2018
Show Technical Document Details
If you are trying to create a user attached to an Account and ACL in UMP's Account Admin portlet, and you receive error message when trying to save the user with the green debug icon:

Failure loading debug payload: TypeError?
Error #1085?

There's a known issue where the key, 'ldap_group = <none>' will break the AccountAdmin portlet's ability to read the list of ACLs. For example:?

SLM Admin = 1?
*** ldap_group = <none> *****?
permission = super?
Service Desk = 1?
Custom Reports = 1?
Alarm Summary = 1?

To resolve this issue, we utilized the secedit7.exe tool to modify the security.cfg file on your primary hub.?

First we disconnected from IM and ensured that there were no other connections of IM to the hub.?

Then we backed up your security.cfg and the two other security files.?

At this point we ran secedit7.exe from the hub folder which allowed us to edit the security.cfg.?

We changed this line: ldap_group = <none>?
to this correct version: ldap_group =?

After saving the security.cfg file, the problem was resolved and we were successfully able to create and save a user in the account with that ACL.?