Cannot synchronize device life cycle state from Spectrum

Document ID : KB000005899
Last Modified Date : 14/02/2018
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Issue:

When a device is deleted in CA Spectrum, the device is not receiving the Retired state in CA Performance Management. It remains in an active state.

Environment:
CAPM 3.0Spectrum 10.1.1
Cause:

Spectrum patch requirement

Resolution:

Please refer to the CAPM compatibility matrix here: Compatibility Matrix.  Depending on the version of CAPM and Spectrum you will need to apply a ptf patch in your Spectrum environment for the life cycle state updates to work

Additional Information:

To get a ptf patch for Spectrum you will need to open a case with the Spectrum team

Note:  Spectrum 10.2 should support the life cycle state change feature out of the box